Reliant Octel 300 Manual de Instruções descarregar pdf (Página 49)

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Issue 5.00

InMail System Guide 2 - 41

Answer Schedule Override

Description

Answer Schedule Override provides alternate answering for Automated Attendant

calls. When enabled, Answer Schedule Override sends calls to the specified Override

Mailbox. The Override Mailbox can be an Announcement, Call Routing, or Subscriber

mailbox. You can use Answer Schedule Override to provide holiday and bad weather

closing announcements, for example. Enable override when you want callers to hear

the special announcements; disable override to have the Automated Attendant

answer normally. You can enable Answer Schedule Override from system

programming or from the System Administrator Mailbox.

 If the Override Mailbox is an Announcement Mailbox, the outside caller hears

the recorded announcement. Depending on how the Announcement Mailbox is

programmed, InMail then hangs up, reroutes the call, or provides additional

dialing options.

 If the Override Mailbox is a Call Routing Mailbox, the outside caller hears the

instruction menu and can dial any option allowed by the associated Dial Action

Tabl e.

 If the Override Mailbox is a Subscriber Mailbox, the outside caller hears the

mailbox greeting (if recorded) and can leave a message.

Related Features

Announcement Mailbox

The Override Mailbox can be an Announcement Mailbox.

Routing Mailbox

The Override Mailbox can be a Call Routing Mailbox.

Subscriber Mailbox

The Override Mailbox can be a Subscriber Mailbox.

System Administrator

Optionally enable Answer Schedule Override from the System Administrator Mailbox.

Programming

1. Optionally Enable Answer Schedule Override from system programming.

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